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 This open access book looks at how digitization and service infusion are transforming service delivery and the consumer experience. It emphasizes the critical role of service management and innovation in bringing these changes to life not only in theory, but also in practice. At the start of the twenty-first century, many industrial companies struggled to capitalize on the financial potential of service enterprises, a situation known as the service paradox. While many manufacturing organizations continue to struggle with this conundrum, several firms (both service and manufacturing) are also dealing with digitization. This issue is known as the digitalization paradox, in which organizations spend in digitalization but fail to achieve the predicted revenue growth. By applying the lens of service innovation to digitalization and service infusion, the book demonstrates how businesses may overcome the service and digitization paradoxes, alter service delivery, and improve the cus...

 Now in its second edition, this open access book provides a thorough overview of first-generation or First in Family (FiF) students' experiences in higher education. The entire university student life cycle—pre-entry, commencement, progression, and graduation—is covered, drawing from the narratives of students and their families. Particular cohorts—mature students, parents, or caregivers—as well as the disparate experiences of male and female learners—are highlighted. Over 650 FiF students from all Australian states and territories as well as Europe participated in the research, which was derived from three major research projects. This wealth of perspectives offers unique insights into the lived reality of attending university in modern higher education settings. The book is meant for a large readership.  The book is meant for a wide readership and will be useful to university employees, families, and students who may be thinking about pursuing higher education. Authors: Sar...

This open-access publication offers an interdisciplinary examination of the present state of the circular economy within the tourism industry. It is framed from the viewpoints of researchers, policymakers, and practitioners in the field. Specifically targeted at tourism businesses, the book provides valuable insights related to the circular economy, advocating for the design and redesign of processes and products. The authors underscore the importance of developing and utilizing innovative knowledge and technologies to foster advancements in processes, products, services, and business models while encouraging collaboration between public and private sectors. Featuring contributions from specialists with diverse interests across the tourism sector, the book promotes the engagement of economic and social stakeholders to enhance awareness of existing environmental, economic, and technological challenges. Editor:  Virginia Santamarina-Campos ,  Ángel Peiró-Signes ,  Marival S...

You have unrestricted access to this book since it is open access. outlines latest studies on technological advancements in schooling. explains how accreditation organizations can be used for online and hybrid learning. Editors: Bettina De Souza Guilherme, Christian Ghymers, Stephany Griffith-Jones, Andrea Ribeiro Hoffmann Download Future Trends in Education Post COVID-19 The World Health Organization (WHO) proclaimed the coronavirus-induced disease (COVID-19) to be a pandemic on March 11, 2020. Globally, this pandemic has caused the biggest interruption to the education sector. On the other hand, in recent years, this crisis has also led to revolutionary changes in the worldwide education system. Online learning has emerged as the most practical delivery method for lectures and discussions thanks to technological advancements. Due to this drastic change, conducting laboratory sessions for students in a setting that upholds social separation proved difficult. On the other hand, the onl...